Returns & Refund Policy

At Pulsewall.shop, customer satisfaction is important to us. If you are not fully satisfied with your wall art purchase, eligible physical products may be returned or exchanged within 30 days of delivery, subject to the conditions below.

Eligibility for Returns

To qualify for a return, items must:

  • Be unused and maintained in their original condition

  • Include all original packaging, accessories, and mounting hardware

  • Be supported by valid proof of purchase (such as an order confirmation or receipt)

  • Not be customized beyond the standard options offered on the product page

Return Authorization Process

All returns must be approved in advance. To begin the process, contact us at contact@pulsewall.shop.

Once your request is accepted, you will receive:

  • A prepaid return shipping label

  • Instructions for proper packaging

  • A Return Authorization Number (RA#), which must be clearly visible on the package

Returns sent without prior approval will not be accepted or processed.

Damaged or Incorrect Items

If your order arrives with any issues, please contact us promptly. This includes:

  • Items damaged during shipping (frame, print, or packaging)

  • Incorrect product received (size, design, or color mismatch)

  • Missing parts or hanging hardware

We will evaluate the situation and provide an appropriate resolution.

Non-Returnable Items

Certain items are not eligible for return:

  • Personalized or custom-made products (including items with added text or images)

  • Final sale or clearance items

  • Products damaged after delivery due to improper use or handling

Exchanges

If you wish to exchange an item, you must first complete the return process for the original product. After approval, you can place a new order separately. Any applicable refund or credit can be used toward the new purchase.

Refund Timeline

Once your return is received and inspected (usually within 3–5 business days), we will notify you of the outcome.

  • Approved refunds are issued to the original payment method within 5–7 business days

  • Depending on your bank or payment provider, additional processing time of 3–10 business days may apply

Contact Information

For return requests or any related questions, please reach out to us:

Email: contact@pulsewall.shop
Phone: +1 425 783 5961
Address: 612 NW 5th St, Redmond Oregon 97756, USA